Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Barkly. If you have any questions or concerns about your order, please contact us at barkly.uk@gmail.com.

Returns

We offer a 30-day return policy in addition to your statutory consumer rights. You have 30 days after receiving your item to request a return under our voluntary return policy.

Items returned under our 30-day voluntary return policy should be unused and in the same condition that you received them, with the original packaging where reasonably possible. You'll also need proof of purchase.

How to Start a Return 

To request a return, please contact us at barkly.uk@gmail.com  before sending anything back.

Please do net send an item back without contacting us first. We will provide you with the appropriate return instructions and return instructions and return address for your order.

Change-of-Mind Returns

For eligible change-of-mind returns under our voluntary 30-day policy, you may be responsible for the cost of return postage.

This does not affect your statutory right to cancel an online purchase within 14 days of receiving your goods.

Statutory Cancellation Rights

For online purchases you normally have the right to cancel your order within 14 of receiving your goods without giving a reason. You then have a further 14 days to return the goods.

Where you exercise this statutory cancellation right, we will refund the applicable amount within 14 days of receiving the returned goods, or earlier where required by law. We will also refund the cost of standard delivery where required by law.

Damaged, Faulty or Incorrect Items 

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, not as described, or you have received the wrong item.

We will work with you to provide an appropriate remedy in accordance with your statutory consumer rights.

Non-Returnable Items 

Certain goods may be excluded from cancellation or return rights where permitted by law, such as personalised or custom made items or sealed goods that cannot be returned for health or hygiene reasons once unsealed.

Exchanges

If you would like a different product, the easiest option may be to return the original item where eligible and place a new order. Please contact us first so we can advise you.

Your Consumer Rights

Nothing in this policy affects your statutory consumer rights. Goods must be as described, of satisfactory quality and fit for purpose.